Missing OneDrive File On Deman status icon

[Julien SOULET]

Hello everyone,

I'm encountering an issue with OneDrive File On Demand, the status field still empty of icons.

 

I'm note the only one in the company, a user contacted Microsoft and the answer after week of test => install fresh Windows 10.

I saw a lot of post of the icon overlay but isn't the problem here.

Maybe someone have the solution ?

Here all the information and steps I have already done.

#Info:

Windows 10 version: 1803 - 17134.345

OneDrive Version: 2018 - 18.192.0920.0015

We are both admin of the computer.

My profile on another computer: Works, I got back my icons.

Another profile on my computer: Not works, same issue for my colleague.

If I disable the FileOnDemande, I got my overlay icon correctly on my files and folders after a Notification "Need admin rights to apply onedrive icons".

#Steps:

All these step didn't solved my problem

1. Unlink my account / reboot / Link it.
2. Uninstall OneDrive / reboot / Install it.
3. Uninstall OneDrive / delete every folder / reboot / Install it.
4. Uninstall using Revo uninstaller pro (delete everything, registry keys, files, folders, ...) / reboot / install it.

For me it's not a problem with Onedrive client more with Windows 10 settings or registry key missing or corrupt.

Any idea ?

Many thanks for reading me.

Julien.

[#2 · Accepted solution]

I think you are right on top that this is a Windows issue and not a OneDrive client issue. Since you've done all the steps less than a reimage of the computer...that might be your next step. That likely will take less time than tracking down the registry entry that got messed up.

[#3]

Hello David,

Thank you for your answer, I assume is the fasted way to re image the laptop.

But is the third time I did it for my user 😞

Regards,

Julien.

[#4]

@Julien SOULET Hi Julien, Did you manage to solve this issue with the missing OneDrive File On Demand status icon?  We are struggling with the same problem for a lot of our users. 😕

[#5]

Hello Rebekka, Unfortunately I was enable to fix the problem, I got this problem on a single user and we have just refreshed his laptop. I can't help you on this issue, sorry. I have another similar issue, status icon showing "sync" icon on a root folder, and when I search what is the file blocked in sync status, I can't found any file in sync. The answer of MS is just: Duplicate the folder with the icon problem and delete the old one ^^ Just in case. Julien.

[#6]

@Julien SOULET- thank you so much for you quick reply. I have managed to repair my own new PC by doing a clean install / Fresh Start. However we've tried this before with other PCs where it didn't work 😕 If we find out what is actually causing the issue, I will update this thread. Have a good day 🙂

[#7]

Thank you too and be brave 🙂 Just for information when I dealed with this issue, I had a lot of suspicion about other Cloud storage APP installed (Dropbox, Google drive and iCloud) on maybe Adobe application. Good luck, Julien.