Forum Discussion
Known Folder Move fails, error code 0x80004005
I am thrilled to report that OneDrive support contacted me today and my issue has been resolved. Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.
As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN. As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains. It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail.
So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.
I hope that helps!
Steve
Any update on this issue ?
Jitin SadanaUnfortunately, there has been no progress. A few weeks ago, my support ticket was passed to an escalation team, and I have not heard a thing from them since. I've emailed to request a status update each week, but the support rep simply re-iterates that my ticket was passed to the escalation team, and when they give him an update he will let me know.
So far, the escalation team seems to be something of a black hole, which a ticket goes in to but nothing ever comes out of.
Hey I found the fix of this issue. This is an issue as sync client is not updating the location of the known folders. You can manually update the location which will resolve the issue.
Jitin SadanaCan you elaborate a little more on your fix? How did you find that the sync client is not updating the folder locations? Where did you manually change this to resolve the issue?
Steve
- I am also facing the same issue when enabling this setting via GPO. Could you please tell me the version of sync client which you are using?
Manually moving isn't the best option for us as we want to roll it out without having to touch the devices. I haven't had chance to test it again.
I might give it a few more weeks and hope all the bugs are ironed out. I want to roll it out via GPO.
