I have trouble with my onedrive on my phone S22 ultra for plan 100gb i paid

[Lpcuong]

My one drive account is email address removed for privacy reasons can not use. Reasons I bought the 100gb plan - free use for 6 months on my Samsung S22 ultra phone. I pay via google play. After paying and being charged, I can't use the registered pillow. After paying and being charged, I can't use the registered pillow. I contacted google play to solve it, but they instructed me to contact the one drive app developer

I activated the account email address removed for privacy reasons in app One drive on my phone. My phone screen: Check the list of products available for email address removed for privacy reasons -> then switch to the screen that shows the activation of the subscription for email address removed for privacy reasons -> followed by the screen that shows the inability to activate the subscription and requires a return OneDrive

I need some help from Onedrive team. Thanks a lot.

[#2]

I am not sure what you mean by pillow (translation issue) and you haven't said what the actual problem is.

To contact Microsoft's OneDrive team, open the app, click your profile photo in the top left, and then Help and Feedback > Report a problem

If you can't do that, contact Microsoft billing in your country

[#3]

Dear, @Mike Williams 

i paid 44,000 vnd for 100gb free 6 month package of onedrive on Samsung galaxy s22 Ultra phone but can't use it on onedrive app in my phone

My one drive is still only 5gb, no upgrade to 100gb. When I click Upgrade Button on App, this is Stuck

when i press the upgrade package button on the app the screen shows unable to register the package and asks to go back to onedrive. Can I send a screenshot of my phone so you can understand?

In the end, I look forward to fixing the problem and using the 100GB plan I paid for instead of the current 5G plan on the app. I have proof of paying to buy a 100gb package on Google Pay, it shows through my purchase history on CH Play and my phone screen captured photo.

I Looking forward to receiving support from OneDrive.

Sincere thanks

[#4]

You need to follow my instructions to contact Microsoft to get official Microsoft for OneDrive. This is a community forum, rarely frequented by Microsoft staff.