Forum Discussion

Copper Contributor

Oct 18, 2022

I have trouble with my onedrive on my phone S22 ultra for plan 100gb i paid

My one drive account is email address removed for privacy reasons can not use. Reasons I bought the 100gb plan - free use for 6 months on my Samsung S22 ultra phone. I pay via google play. After payi...

office 365

OneDrive App

Mike Williams

Iron Contributor

Oct 18, 2022

I am not sure what you mean by pillow (translation issue) and you haven't said what the actual problem is.

To contact Microsoft's OneDrive team, open the app, click your profile photo in the top left, and then Help and Feedback > Report a problem

If you can't do that, contact Microsoft billing in your country

Lpcuong

Copper Contributor

Oct 18, 2022

Dear, Mike Williams

i paid 44,000 vnd for 100gb free 6 month package of onedrive on Samsung galaxy s22 Ultra phone but can't use it on onedrive app in my phone

My one drive is still only 5gb, no upgrade to 100gb. When I click Upgrade Button on App, this is Stuck

when i press the upgrade package button on the app the screen shows unable to register the package and asks to go back to onedrive. Can I send a screenshot of my phone so you can understand?

In the end, I look forward to fixing the problem and using the 100GB plan I paid for instead of the current 5G plan on the app. I have proof of paying to buy a 100gb package on Google Pay, it shows through my purchase history on CH Play and my phone screen captured photo.

I Looking forward to receiving support from OneDrive.

Sincere thanks

Mike Williams
Iron Contributor
Dec 23, 2022
You need to follow my instructions to contact Microsoft to get official Microsoft for OneDrive. This is a community forum, rarely frequented by Microsoft staff.