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null null's avatar
null null
Copper Contributor
Sep 19, 2018

Change primary email address, now unable to see anything

Hi   I've made a major error (& stupidly), I changed the primary email address on my O365 account, everything seem to work ok except OneDrive for Business, I was getting access denied to everything...
office 365
OneDrive for Business
adam deltinger's avatar
adam deltinger
MVP
Sep 20, 2018

My I ask how you changed the primary emailaddress? As far as I know, nothing should change regarding your login unless you change your UPN

 

/ Adam

  • null null's avatar
    null null
    Copper Contributor
    Sep 20, 2018

    Hi Adam

     

    I changed this via the Office 365 admin page, left it for a few hours but couldn't access anything in onedrive, changed it back (probably shouldn't have done that) and now one drive is blank.

     

    I have noticed that if I add a "1" to the personal path, so browse to https://companyname-my.sharepoint.com/personal/newaddress1_co_uk I get an access denied, but can't see where I can amend the permission.

     

    The account I am using is a global admin and it doesn't appear in the sharepoint admin page under user profiles.

    • adam deltinger's avatar
      adam deltinger
      MVP
      Sep 20, 2018

      under user profiles in sharepoint - can you see your old OneDrive site? Where is the "1" coming from?

      Are you using the same login credentials (username) now as before your mail change? 

       

      / Adam

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