Forum Discussion
Can't open document shared with me in Word desktop application
Hi all,
I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.
There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)
Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!
Stephen Rice
OneDrive Program Manager II
Thanks for clearing things out. The issue I was having with the team site connected to an O365 group was temporary. I'm now able to edit the documents in the desktop application.
Microsoft
Glad to hear it! Let me know if you run into any other issues!
Stephen Rice
OneDrive Program Manager II
StephenRice Is there any progress on this fatal problem ?
You have to give value your name and the money you get.
- StephenRice
Hi Sidney P ,
Unfortunately, I don't have a timeframe I can offer on a fix here. I'll be sure to pass the feedback along to the team though to help prioritize. Thanks!
Stephen Rice
OneDrive Program Manager II
Hello StephenRice
I have the same issue as reported above : not possible to "open in desktop app" when authenticated via OTP.
I understand there are workaround (azure group, etc...), but is there a roadmap to fix this in desktop clients ? Any estimated availability date /quarter / year ?Thx for your highly appreciated answers on this thread since it was opened
- StephenRice
Hi cmessina85,
Yes, this issue will still occur if the user does not have a backing O365 guest account. Sharing to them via a group (which uses Azure B2B) will let them open the word file. Thanks!
Stephen RiceOneDrive Program Manager II
Do you know if this is still an issue? I am trying to help a client share files with external users from their OneDrive and the external user is only seeing the Open in Word Online option. I'm about to suggest creating an Office 365 Group, adding the external users and testing to see if Open in Word is available with the Group files.
Thanks!
Hi StephenRice,
Thanks for following up. Yes it's a brand new document with IRM.What I noticed is if I share the file from O365 E3 license to another O365 E3 license and the recipient can authenticate an "Edit in Word" button is displayed. The same button is not displayed to an external user (Microsoft Personal Account or Gmail) when OTP is used to authenticate. Meaning the document is unable to be opened as IRM restricts it from opening online and there is not option for the external user to download or open in the Native application. Therefore made me think the issue is the external user not being able to validated 100%.
Regards
Georgia
- StephenRice
Hi GeorgiaS89,
Is this a brand new word doc? The error message looks related to IRM, not the external user account. Thanks!
Stephen Rice
OneDrive Program Manager II
I believe I have a similar issue whereby I applied permissions using Microsoft Azure before sharing it via OneDrive Business to an external recipient. This then have me a OTP passcode but I was not giving the opportunity to open the document in Word thick client.Assuming there is no current workaround?
Thanks and regards
Georgia
