Why am I not able to find my recently created folders in OneDrive or my file Explorer?

Occasional Contributor

I recently created a folder on my OneDrive account with Word Documents that i had saved in the folder. Upon trying to locate the folder in my OneDrive, the folders that i had just created, never showed up again. It was really strange, because i was sure that i had created the folders and i was not losing my memory. Then i thought that it might not be showing in my File Explorer/ OneDrive if I still had the Word Document open so i closed the word document and then opened my OneDrive in my file explorer and I still couldn't find the folder that i had just created. After about 10 minutes, i opened the Word program once again and then located the file under,"Recent Documents", then right clicked the file that i had recently created and selected "Open File Location". When i did that, it indeed showed that the file location that i had just created did exist in the pathway i just described, in Word's memory, but it was still not existent in my OneDrive's memory under my File Explorer. 

Has anyone else experienced this issue with OneDrive not remembering recently saved folders and their contents?

4 Replies

@Sean_P_s3016183 If the files/folders are visible in the web view of OneDrive, and not locally on your computer, it is possible that you have selective sync. Go to your OneDrive folder and right-click to get Settings. In the dialog that comes up, under the Account tab, click the Choose folders button. In the next window you will see if all or only some of your folders are being synced. 


If the folders that are "missing" are visible but not checked then check them to make them available via File Explorer. Word is locating the online version of the files, but they are not synced locally.

@Mike Williams Hi Mike, thanks for your reply. I did what you had suggested, opened my settings from my OneDrive folder, under the Account Tab, i clicked on the link to "choose folders" and i could see that all of the folders were already checked, so in theory they should have synchronized automatically but they did not. I thought i would try login to the web version of my OneDrive and see if i could synchronize from there and I have now began the sync process. It seems to take an awfully long time to synchronize by the way! It's been about  15 minutes so far and the one folder that i had added now appears in my local hard drive version of my OneDrive but in the "status column" next to the folder, it shows a cloud icon saying that the file will be "available when online". I'm never not online, so i'm confused as to why it's saying that. In addition to this, the older files that i had saved already locally and were previously synchronized with my onedrive, are showing an icon with a green, circle and and check/ tick inside of that circle. Does that mean that those files were originally saved from my device/ laptop and then synchronized later to my OneDrive? Also, does the cloud icon, which says that the status is "available when online" mean that because i've only ever saved the file from the web version of my One Drive, that there will never be a literal locally saved version of this on my hard drive? 

The reason why i'm asking is because i would rather have everything saved locally on my device/ laptop hard drive and then i would like to have the option to be able to access my files on my One Drive as well. In order to do this, would i have to ensure that i save everything originally to my device/ laptop One Drive locally and then make sure that in my settings that my locally stored One Drive folders sync with my web version of One Drive?





best response confirmed by Sean_P_s3016183 (Occasional Contributor)

@Sean_P_s3016183 Hi Sean, you definitely need to find a video or documents that explain to you the different symbols used by OneDrive to indicate whether files are visible, local, or "required to be local" (ie "Always keep on this device"   See for example:


It sounds like there is some problem with the way that your OneDrive client is running on your computer. You should run through the troubleshooting steps set out here: which may involve shutting it down and re-setting it.