Forum Discussion
Why am I not able to find my recently created folders in OneDrive or my file Explorer?
Sean_P_s3016183 Hi Sean, you definitely need to find a video or documents that explain to you the different symbols used by OneDrive to indicate whether files are visible, local, or "required to be local" (ie "Always keep on this device" See for example: https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3
It sounds like there is some problem with the way that your OneDrive client is running on your computer. You should run through the troubleshooting steps set out here: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2 which may involve shutting it down and re-setting it.
Sean_P_s3016183 If the files/folders are visible in the web view of OneDrive, and not locally on your computer, it is possible that you have selective sync. Go to your OneDrive folder and right-click to get Settings. In the dialog that comes up, under the Account tab, click the Choose folders button. In the next window you will see if all or only some of your folders are being synced.
If the folders that are "missing" are visible but not checked then check them to make them available via File Explorer. Word is locating the online version of the files, but they are not synced locally.
What if the recently created folder available online is NOT listed under 'choose folders'????
- You have to restart your OneDrive. That works for me some of the time. Good luck!
