There was a problem connecting to OneDrive (Error Code: 0x8004de40)

%3CLINGO-SUB%20id%3D%22lingo-sub-1207767%22%20slang%3D%22en-US%22%3EThere%20was%20a%20problem%20connecting%20to%20OneDrive%20(Error%20Code%3A%200x8004de40)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1207767%22%20slang%3D%22en-US%22%3E%3CP%3EBeen%20struggling%20with%20this%20all%20day%20trying%20to%20get%20OneDrive%20installed%20and%20signed%20in%20for%20a%20user.%20Every%20time%20I%20get%20the%20error%20message%20in%20the%20subject%20line.%20I%20have%20tried%20many%20of%20the%20suggestions%20online%20of%20resetting%20winsock%2C%20flushdns%2C%20reset%20onedrive%20from%20command%20line%20and%20nothing%20seems%20to%20fix%20this%20problem%20for%20this%20one%20person.%20I%20have%20others%20I%20setup%20today%20and%20they%20all%20work%20fine.%20The%20error%20code%20suggests%20internet%20connection.%20The%20connection%20is%20fine%20and%20I%20can%20browse%20the%20web%2C%20open%20email%2C%20I%20can%20even%20open%20OneDrive%20online%20and%20it%20works%20fine.%20All%20apps%20work%20fine%20except%20OneDrive%20signing%20into%20this%20computer.%3C%2FP%3E%3CP%3EAny%20suggestions%20I%20can%20try.%20I%20have%20uninstalled%20the%20complete%20Office%20programs%2C%20rebooted%20and%20reinstalled%20everything.%20I%20just%20cannot%20get%20OneDrive%20to%20finish%20installing%20when%20trying%20to%20sign%20in%20the%20account%2C%20I%20get%20the%20error%20code%20and%20will%20not%20continue.%20Just%20a%20button%20at%20the%20bottom%20to%20%22Try%20Again%22%20which%20I%20have%20tried%20repeatedly.%3C%2FP%3E%3CP%3ENot%20sure%20what%20is%20wrong%20or%20why%20it%20will%20not%20sign%20into%20the%20OneDrive%20app%20on%20the%20computer.%20Like%20I%20say%20it%20works%20fine%20online.%3C%2FP%3E%3CP%3EAny%20help%20would%20be%20appreciated.%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1207767%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOneDrive%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1312795%22%20slang%3D%22en-US%22%3ERe%3A%20There%20was%20a%20problem%20connecting%20to%20OneDrive%20(Error%20Code%3A%200x8004de40)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1312795%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F573644%22%20target%3D%22_blank%22%3E%40HarleyRider%3C%2FA%3E%26nbsp%3BDid%20you%20ever%20get%20this%20issue%20resolved%3F%26nbsp%3B%20One%20of%20my%20users%20is%20having%20the%20same%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1413519%22%20slang%3D%22de-DE%22%3ERe%3A%20There%20was%20a%20problem%20connecting%20to%20OneDrive%20(Error%20Code%3A%200x8004en40)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1413519%22%20slang%3D%22de-DE%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F563452%22%20target%3D%22_blank%22%3E%40AMcCain%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ehello%2C%20i%20have%20exactly%20the%20same%20issue.%20tried%20everything%20but%20nothing%20helps%20to%20resolve%20this%20problem...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1420564%22%20slang%3D%22en-US%22%3ERe%3A%20There%20was%20a%20problem%20connecting%20to%20OneDrive%20(Error%20Code%3A%200x8004de40)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1420564%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F563452%22%20target%3D%22_blank%22%3E%40AMcCain%3C%2FA%3ENo%20I%20did%20not.%20Must%20be%20something%20with%20the%20PC%20itself%20as%20I%20installed%20a%20new%20PC%20at%20the%20location%20and%20it%20works%20fine%20now.%20Sorry%20I%20couldn't%20help.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Been struggling with this all day trying to get OneDrive installed and signed in for a user. Every time I get the error message in the subject line. I have tried many of the suggestions online of resetting winsock, flushdns, reset onedrive from command line and nothing seems to fix this problem for this one person. I have others I setup today and they all work fine. The error code suggests internet connection. The connection is fine and I can browse the web, open email, I can even open OneDrive online and it works fine. All apps work fine except OneDrive signing into this computer.

Any suggestions I can try. I have uninstalled the complete Office programs, rebooted and reinstalled everything. I just cannot get OneDrive to finish installing when trying to sign in the account, I get the error code and will not continue. Just a button at the bottom to "Try Again" which I have tried repeatedly.

Not sure what is wrong or why it will not sign into the OneDrive app on the computer. Like I say it works fine online.

Any help would be appreciated.

Thanks.

3 Replies
Highlighted

@HarleyRider Did you ever get this issue resolved?  One of my users is having the same problem.

 

Thanks.

Highlighted

@AMcCain 

 

hello, i have exactly the same issue. tried everything but nothing helps to resolve this problem...

Highlighted

@AMcCainNo I did not. Must be something with the PC itself as I installed a new PC at the location and it works fine now. Sorry I couldn't help.