Message: Item cannot be deleted while on hold

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Contributor

Occasionally I have a user who's tried to delete file/s from their OneDrive and received the message "Item cannot be deleted while on hold" while other don't have this issue. 

 

When the user rename the file (the file/s on hold) in OneDrive, user is able to delete the file/s after renaming the file/s.

 

Is this a glitch or is there a setting within SharePoint or Office 365 Security & Compliance that need to be changed?

 

Thank You,

-Larry

 

OneDrive On Hold.PNG

 

Retention Policy

OneDrive Retention.PNG

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