Forum Discussion
Anonymous
Apr 09, 2017Build 16170: Issues with starting the programs (Word, Excel, PP, Outlook, OneNote ...) Solution
There are some user with issues on build 16170 as the GUI of the programs does not start correct.
The Screen is almost white with no info.
I had this on a Surface Pro 4 m3.
I changed Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Graphics\DisableHardwareAcceleration from 1 to 0 and the issue was resolved.
Might help someone.
Also see https://aka.ms/v5640h
On a HP Pavilion 17 this did not happen. The registry key does not exist on that machine.
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