SOLVED

AutoUpdate for Mac is not working

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Contributor

Microsoft Office AutoUpdate for Mac is not working. The issue exists since several days. The manual update to the latest version works flawlessly, only the automatic updates no longer work.
Error message: "Updates are temporarily unavailable. Please try again in a few minutes."

I don't use a proxy.


I first completely uninstalled the Autoupdate and removed all the related individual files.
Then I installed the newest version 4.35, and the same error occurred as before.
Then I completely uninstalled it again and installed version 4.4. Then the auto update program worked again (as before). However, it wanted to install further Autoupdate versions, first 4.7, then 4.9 and then finally 4.35. And now comes the same error message.
Is it a bug in the current version?

3 Replies
best response confirmed by AtanasM (Contributor)
Solution

If you are seeing the Update Error (updates are temporarily unavailable) message in Microsoft AutoUpdate in Mac OS on MAU v4.35.21051700, please try executing the below commands in a terminal and check. This solution was shared by Microsoft support (Thank you Keno) and it worked for me.

 

launchctl stop /Library/LaunchAgents/com.microsoft.update.agent.plist

launchctl unload -w /Library/LaunchAgents/com.microsoft.update.agent.plist

launchctl load -w /Library/LaunchAgents/com.microsoft.update.agent.plist


You may see errors for some of the commands, especially the unload cmd, but thats fine.

After executing all the commands above open Microsoft AutoUpdate and click retry. Try clicking retry a few times, if it doesn't work the first time.

Hope this helps.

I'm facing a similar problem:
The Microsoft AutoUpdate app for macos keeps bouncing on my Mac but does not work. The only option to get out of the loop is to force quit MAU.
I have MS Office 16.50 installed on my MacBook Air (M1, 2020) with macOS 11.4.
Any advice?