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pvpOffice's avatar
pvpOffice
Copper Contributor
Nov 22, 2019

Android tablet asking for office 365 product key

I am an existing user of 365 on my Win 10 pc. I now want to install 365 on my Android tablet. The tablet is 2014 vintage but was factory reset and now claims to be Android 8.5.1.

I try install 365 and ms setup asks for my ms login, which I give successfully. Then it asks for my product key. I got the impression that my subscription meant I would not have to give this. Anyway, it asks for it - where do I find it? Or am I missing something...

 

Thanks, peter

office 365

5 Replies

  • oliwer_sundgren's avatar
    oliwer_sundgren
    Steel Contributor
    Nov 22, 2019

    HellopvpOffice ! 

    This sounds a bit strange. You are correct that your Office365 credentials is the only requirement to activate Office ProPlus via Office365 

    Could your perhaps provide me with some screenshots of the message that pops up ,and also tell me how you went about installing the apps. 

    Kind Regards
    Oliwer Sjöberg

    • pvpOffice's avatar
      pvpOffice
      Copper Contributor
      Nov 22, 2019

      Thank you for your help.

      Here is the screenshot - sorry it is a bit blurred but it is recognisable .

      I went to the ms office 365 website using the Silk browser on my Android tablet. I think I remember going to download Office 365 from there and this came up. I am a registered user of Office 365 on my PC and it did accept my login as such.

       Any ideas?

       

      oliwer_sundgren 

      • oliwer_sundgren's avatar
        oliwer_sundgren
        Steel Contributor
        Nov 23, 2019

        No problem! pvpOffice 

        Are you using a Office365 Home Subscription? Or an enterprise/business version? 

         

        Looking at your screenshot it seems like you are trying to download the retail version ( office 2019 ) 

        Kind Regards
        Oliwer Sjöberg