Forum Discussion

Copper Contributor

Nov 22, 2019

Android tablet asking for office 365 product key

I am an existing user of 365 on my Win 10 pc. I now want to install 365 on my Android tablet. The tablet is 2014 vintage but was factory reset and now claims to be Android 8.5.1. I try install 365 a...

office 365

pvpOffice

Copper Contributor

Nov 22, 2019

Thank you for your help.

Here is the screenshot - sorry it is a bit blurred but it is recognisable .

I went to the ms office 365 website using the Silk browser on my Android tablet. I think I remember going to download Office 365 from there and this came up. I am a registered user of Office 365 on my PC and it did accept my login as such.

Any ideas?

oliwer_sundgren

Steel Contributor

Nov 23, 2019

No problem! pvpOffice

Are you using a Office365 Home Subscription? Or an enterprise/business version?

Looking at your screenshot it seems like you are trying to download the retail version ( office 2019 )

Kind Regards
Oliwer Sjöberg

pvpOffice
Copper Contributor
Nov 23, 2019
oliwer_sundgren

I have a home version. Pretty sure it is not enterprise/business. Please tell me how to install my Android office 365 in my situation.

Many thanks,

peter
- oliwer_sundgren
  Steel Contributor
  Nov 23, 2019
  pvpOffice Then I think that this site is a good read for you
  https://support.office.com/en-us/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
  
  If you're on an Android then you could also try and install the needed apps from the app store.
  
  Let me know if the above is no good for you
  
  kind regards
  oliwer sjöberg