Forum Discussion
You don't have access to these files
To resolve our issue, we found the solution was clearing the Teams cache on the local machine. But keep in mind our issue was on a particular device and they could still access their files from SharePoint location and teams.microsoft.com without any issue. It was specifically an issue with the Teams client app on the desktop. But our resolution is below. Hope it helps you out.
Close and sign out of Teams
Browse to %appdata%\Microsoft\teams
Delete the content in the following folders but be sure to keep the folders:
Microsoft\teams\application cache\cache
Microsoft\teams\blob_storage
Microsoft\teams\databases
Microsoft\teams\GPUcache
Microsoft\teams\IndexedDB
Microsoft\teams\Local Storage
Microsoft\teams\tmp
able to access on mobile, sharepoint location and teams.microsoft.com but unable to load it on the teams desktop app.
i tried deleting the cache files like you recommended, but no luck.
We are receiving this issue as well. We cleared cache, uninstalled teams and reinstalled about 3 times. It will work then next day not work. It is so frustrating. Is this a known error?
