Forum Discussion

Copper Contributor

Jun 17, 2020

You don't have access to these files

Hi everyone, We have ran into this problem recently where a new Team is created and a single user is not able to access the files in any channel under the Team. However, they have full access to ...

microsoft teams

RealTime_M365

MVP

Hi harshjo

Can you check if the user is using the Teams Web Browsers? In case yes there is an on-going issues with the Files Tab on the Web Browser. Can you check if the same user when accesses the File Tab using the Microsoft Teams Client are they able to access the same?

Additionally if the Desktop App also has the same issue you can check if the user is licensed for Sharepoint and Onedrive or not.

With Regards.

Satish U

harshjo

Copper Contributor

Jun 18, 2020

Hi RealTime_M365

The user can use teams.microsoft.com without any issues. The issue they are having is with the Microsoft Teams client installed on their PC.

The user does use SharePoint without any issues and can browse to the location of the stored files, in most cases they are the one that placed the files in this location. Also they do use OneDrive without issues.

Thank you,

Josh