Forum Discussion
What field shows underneath the display name in a Teams search?
Does anyone know what and where the data-field is that shows underneath the display name in a Teams search?
We changed the username, email address, display name, first name, last name on the account when a new employee took over the role, and it's correct everywhere, EXCEPT the Teams search. Teams search shows the old employee's (first.last) under the display name. It's been 4 to 5 days, we've logged out and back in, etc. Nothing seems to help, so I'm wondering if there's a field we missed.
We've changed accounts before when people get married, and those show up correctly. It's just this one account that seems to be stuck on the old employee.
- This could simply be cache related. Verify the behavior in Teams on the web for example.
Have you tried this for the desktop?
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
For reference
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/user-information-not-updatedThanks ChristianJBergstrom , the same issue happens on the web version of Teams (using an InPrivate window, etc), so I haven't done an app cache delete yet.
This darn field only appears when people use Teams search and the pop-up suggestion appears. The actual search (after pressing enter) doesn't have the (first.last) name appearing anywhere.
Any additional places to check is appreciated.
