Voice enabled channel - outgoing calls

[TheFlyingCzechman]

Hi,

Im trying to set up a simple call queue linked to a teams channel.

I have one service number (Microsoft), it is assigned to a resource account (it has the Teams Phone Resource Account license assigned). This resource account is added to a call queue, the call queue has calling ID assigned). The resource account doesnt have a calling plan license.

I have two accounts with which Im testing it:

- My account (E5 license, pay-as-you-go Calling plan)

- Test account (E5 license)

Both these account dont have a number assigned.

Incoming calls are working correctly and are distributed to the team members and can opt out of receiving calls.

But there is a couple of things that Im struggling to figure:

- Only my account sees the Calls tab in the Teams channel, the test account doesnt see it (but receives the calls)

- I cant make outbound calls to external numbers from the call queue (Error: You are not set up to use this calling feature).

Can anyone please point me into the right direction?

[#2]

Hi,

Firstly only the users who are enabled with Calling Plans will be able to see the option of Calls in the Channel.
Secondly to make the calls from the Call Queue you will need to have the Calling Plans assigned to the Call Queue Resource Account
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=general-info

With Regards,
Satish U

[#3]

@RealTime_M365 

Hi Satish,
thank you for the info.
I have assigned a calling plan license to the Resource account, but I still cannot make the call. If I try to call, the call gets forwarded to Announcement Playback, which says "You are not set up to use this calling feature". Any idea what could be the issue?

Thank you, BR/Milan

[#4]

Hi,

Here is the set up that needs to be there.

1. The users who would be able the Calls should have the Microsoft Calling Plans.
2. Call Queue needs to have the Calling Plan associated with the same.
3. Call Queue needs to have its own DID without any problems.

Now in your case can you remove the user who is not enabled with Enterprise Voice and then add only your account and check the solution.

With Regards,
Satish U

[#5]

@RealTime_M365 

Hi,

I have order one additional calling plan license. So now I have one assigned and the service account (call queue) has one assigned. I have also ordered a user phone number, which I have assigned to myself.

I tested and can receive calls on number assigned to me and on the call queue number. So inbound calls are no problem.

The outbound calls are still not working, Still getting the same error "You are not set up to use this calling feature". Both when I try to call from the call queue or when I try to call as myself directly from the Teams Calls tab.

To me it looks like there is some setting that is missing somewhere. I have international calling enabled in Teams admin.

I feel like I have read every single article on the internet on this topic and there is exactly zero info. MS Learn documentation is also no help.

[#6]

Hi,

Are you able to make Outbound Calls using your Teams Application normally without using the Service Account?

With Regards,
Satish U

[#7]

Hi,

Additionally which country are you testing the services?

With Regards
Satish U

[#8]

Hi, I cant, Im getting the same error message when I try to call normally without the use of the call queue. Im testing the services with French number.

Thank you, BR/Milan

[#9]

Hi,

Seems there is either something missing in the basic configuration which needs to be fixed.

With Regards
Satish U