Forum Discussion

madasus1's avatar
madasus1
Copper Contributor
Oct 14, 2020

VMware "Optimized" and no devices found

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not...
microsoft teams
VelocitorIT's avatar
VelocitorIT
Copper Contributor

madasus1 We are seeing same issue. We have opened a ticket with VMware. Our only recourse has been to remove GPO for ZERO client users for now.

madasus1's avatar
madasus1
Copper Contributor
Oct 16, 2020

VelocitorIT 

 

Thanks - will be very interested in what VMware say in response to your ticket.  How long have you been waiting for a response?

  • Ronsen78's avatar
    Ronsen78
    Copper Contributor
    Nov 09, 2020

    madasus1 

    We have exactly the same issue. Is there any news from VMware support yet or new findings?

    • VelocitorIT's avatar
      VelocitorIT
      Copper Contributor
      Nov 09, 2020

      Ronsen78 vmware is not being too helpful,  they standing by Optimize Mode is for 7.13/8.0  Horizon Client and that OS client only Win10 is supported (not TERA2).  Teradici says their OS works on new version of Horizon and point to VMWare and Microsoft for Teams issues.  So for now we only enable Optimizer Mode for end users only using the Horizon Client that have a Echo Problem. Still have tickets open with all 3x and working thru escalations. Will update if any progress is made

       

      • madasus1's avatar
        madasus1
        Copper Contributor
        Nov 09, 2020

        VelocitorITSame for us.  We have a ticket now in escalation.  No real response or workaround yet.

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