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Sriharich's avatar
Sriharich
Copper Contributor
Jul 05, 2021

Videos not showing until the participant is pinned

The participants camera is on but it is not showing the video in the grid! It shows the participants who's camera are on separately, like for all others, but doesn't show the video or the profile picture, When pining the participant or use large- gallery mode/together mode all the cameras that are on can be seen.

 

Please help solve this issue.

14 Replies

    • PaulDy's avatar
      PaulDy
      Copper Contributor

      yep same issue here marcinm100 and same Teams version 1.5.00.21463 (64-bit) . Interestingly this is only an issue for meetings that I set up . The camera works fine for Team invites that I receive

      • Rico_Lee's avatar
        Rico_Lee
        Copper Contributor
        The same issue on Teams running Win 10 with the latest 2022-08 Cummicative cumulative update persists no matter incoming or outgoing calls.
        Other Teams on Win 11 and Teams for work on the same Win 10 do not have the issue.
  • david205's avatar
    david205
    Copper Contributor
    Issue of participants and self video not appearing unless pinned is still present on apple silicon, tested on M2 Mac running Microsoft Teams .22555, .21565, and even the stable build 17261. This is not due to permissions.
  • FabianReh's avatar
    FabianReh
    Copper Contributor

    This post is quite old, but the same happens to me since a couple of days after a recent MS Office Update.

     

    Without pin:

     

    With pin:

    Any idea how to solve this?

     

    • FabianReh's avatar
      FabianReh
      Copper Contributor

      "You have Microsoft Teams Version 1.5.00.4767 (64-bit). It was last updated on 07.03.2022."

      • Rico_Lee's avatar
        Rico_Lee
        Copper Contributor
        I experience the same issue after the 2022-07 Cummicative cumulative update for Win 10. Just updated to 2022-08, the issue persists. I have to pin to see the participant and myself.
  • Emma_2021's avatar
    Emma_2021
    Copper Contributor

    I have the same issue. On Teams my colleagues can see my face but on my screen there is just a black box without my face. So camera works but isn't showing my face on the gallery, but everyone else's faces are showing up as usual. Sriharich