Forum Discussion
User renamed on AD, name not updating in Microsoft Teams.
D0ugW This issue is resolved for me. I had tried a number of things including things suggested by Microsoft tech support (see my previous post). Another team member suggested that I sign out of Teams and sign back in.
After doing this, the display names appear correctly on all my devices.
I don't understand the mechanism for this or why "Sign Out" had different impact than "Quit", but I am glad that this nuisance behavior is fixed for me.
When I first read Brian's solution, I thought the person's account that was not showing with updated details in MS Teams had to log out and back in again. This did not resolve the issue.
However, when I personally logged out of my MS Teams client app and back in again the problem account details were immediately updated. In this case it was the 'Job Title'.
I suspect there is a MS Teams client app caching issue that resolves once you log out and back in again. This is a bit frustrating as all users would need to log out and back in again to MS Teams for any user change to be displayed correctly to all users.
This worked in our situation as well. The OTHER users had to sign out, not quit, to get the updated name to show. Weeks had gone by and the others still didn't see the change. So yes this is a bummer when there are a lot of users that need to sign out.
- It helps, but its not really a "fix" though is it. Teams should be maintaining it's cache more intelligently and automatically and not relying on manual user actions like "Sign Out" just to get basic AD account details like name to update and display correctly.
Even a button in the teams menu for "Refresh Cache" would be better than going through the hassle of signing out and back in again.
