Forum Discussion
User renamed on AD, name not updating in Microsoft Teams.
D0ugW This issue is resolved for me. I had tried a number of things including things suggested by Microsoft tech support (see my previous post). Another team member suggested that I sign out of Teams and sign back in.
After doing this, the display names appear correctly on all my devices.
I don't understand the mechanism for this or why "Sign Out" had different impact than "Quit", but I am glad that this nuisance behavior is fixed for me.
There are multiple syncs that need to happen on the backend, and there's nothing you can do until they complete. Then, there is the client cache factor, which might add additional delays. If you can see the new name in the Teams admin center, you can assume the backend sync is done, so you can try clearing Teams cache or open a private session in the browser.
We recycle accounts for temporary student employees which involves changing the display name. For some members of our Team, these updates are reflected in the Teams experience once all the syncs etc. have taken place. For some members of the Team, the display name is stuck on the old values. In attempts to resolve this we have:
- Restarted Teams (numerous times)
- Stopped Teams, deletes all Teams cache files, restarted Teams
- Removed these accounts from the Team, added them back in.
- Removed these accounts from the Team, removed them from chat history, added them back in.
This is a 20 member Team and the new display names update immediately for some, update after an extended period (several days) for others, never update for a few of us.
It seems like a minor thing but it is frustrating to have to have a post it note that says:
Ali=ZeynepEddy=Caleb
I'm experiencing an identical issue. Students sign in under my organizational tenant as guests, and all students see the correct names. As reported in Vasil's earlier response, the initial backend sync has not been made as all users still show student IDs under members and guests.
D0ugW This issue is resolved for me. I had tried a number of things including things suggested by Microsoft tech support (see my previous post). Another team member suggested that I sign out of Teams and sign back in.
After doing this, the display names appear correctly on all my devices.
I don't understand the mechanism for this or why "Sign Out" had different impact than "Quit", but I am glad that this nuisance behavior is fixed for me.
