Forum Discussion
Unable to Update Profile Picture
Ok,
I would try this.
1.) Change the picture in https://account.microsoft.com/profile/
2.) Change the picture in https://portal.azure.com. Go to Azure Active Directory > Users > Select User > Edit > Change Picture
3.) Wait 24 hours
It's definitely the microsoft account which changes it - Outlook has changed, OneDrive has changed but Teams hasn't updated for me either so I would say it's propagation time as the reason it hasn't changed. I am going to check back on mine tomorrow
Best, Chris
Final update: It has worked across all instances of Teams and I no longer see any traces of the old profile picture. I took no further action but just waited a few extra days for the new picture to propagate everywhere and for cache to naturally clear. A bit odd that it took so long and manual cache clearing seemed to do nothing, but going through Azure was the solution I was looking for after much frustration trying within Teams.
Thank you ChrisHoardMVP !
dpbasha So the "Select a file" field and the folder icon next to it are disabled? And this was after you opened the profile and hit "Edit" on the top?
Here's the steps I followed. If you have admin rights I don't get why this wouldn't work for you.
- https://portal.azure.com/
- Menu icon in top left
- "Azure Active Directory"
- "Users" (in menu on left)
- Click user from list
- "Edit" button at top of page
- "Select a file" field
- Pick photo
- "Save" button at top of page
