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there's some kind of new update and i can't see others' video
i opened up teams this morning for an online lesson, and when i joined the first meeting, the formatting of the peoples' icons was different. on top of that, i couldn't see others' video, and i knew ...
I resolved this issue for a colleague by re-installing the Teams client. I did not uninstall the existing installation. Installed over the top.
Regards
How's the behavior when using Teams online? You haven't mentioned if you have also signed out manually from Teams (top right corner). Sometimes you have to do that as a restart and/or quit isn't enough.
ChristianBergstrom i have tried to sign out and sign back in again, and then to join a meeting in which others had their cameras on, but got the same result. since this problem i've been using teams in my browser, which works fine with no issues.
- That's odd. Try removing the Teams cache manually. The link describes where Teams is installed and usually the only location you need to clear is %AppData%\Microsoft\Teams (you can be selective but just wipe the entire content in that folder). You can get there by going via Start, paste and hit enter.
https://docs.microsoft.com/en-us/microsoftteams/get-clients#windows- i went through the whole process of clearing my cache and joined another meeting, only to get the same issue again, so i think it's most likely a bug in the new update or something similar. thank you regardless for the help!
