The participant does not see the video from other participants

[Alexandr_STU]

Hi. Faced such a problem. The participant joins the meeting using web-application (he has not camera if it's matter) and can't see the video of others participants, just their avatars when they speaking. If he using desktop-app - no problem observed (all video of participants shown normally). How to solve this problem?

[#2]

Hi @Alexandr_STU 

Can you check with the Participants in case they are using the supported Web Browsers. Here are the Two Article for your reference.

Supported Teams Web Browser 

https://support.microsoft.com/en-us/office/use-teams-on-the-web-33f84aa9-2e8b-47ac-8676-02033454e385...

Features unsupported on the Browser 

https://docs.microsoft.com/en-us/microsoftteams/unsupported-browsers

With Regards,

Satish U

[#3]

To resolve this for a user in the office we had to uninstall and reinstall MS Teams.

Seems to fix it. Very odd one though as the person testing the call was in the office with him, I could see their camera was on and working.