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Corinne1967's avatar
Corinne1967
Copper Contributor
May 11, 2021

Teams Won't Load

I cannot tell you how frustrated I am!!! My Teams stopped loading - either my own account or using a link from another person. I uninstalled it and reinstalled it but I just get a blue spinning whe...
microsoft teams
  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    May 11, 2021
    Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com

    As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
ChristianJBergstrom's avatar
ChristianJBergstrom
MVP
Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com

As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
Mooring10's avatar
Mooring10
Copper Contributor
Dec 05, 2023
I realize this is an older thread, but I just ran into this issue today. I have updated W11, rebooted, uninstalled Teams, reinstalled Teams, cleared the cache (deleted the files); ALL repeatedly throughout the afternoon. Teams will not load and I get the "We're sorry--we've run into an issue" and logging and/or try again does not work. I have Googled and YouTubed and followed all the recommendations I could find--still won't load. It did work several months ago, and is working on my W10 machines. Help would be apricated.
  • RJ_Bob_Evans's avatar
    RJ_Bob_Evans
    Copper Contributor
    Dec 05, 2023

    This  was the ticket for me.  So much so that I keep a desktop shortcut at the ready. I use Teams about once a year so my memory is not to be trusted.

    • Mooring10's avatar
      Mooring10
      Copper Contributor
      Dec 05, 2023
      Yes, thanks. I mentioned above that I have tried that numerous times without any success; hence my reposting the problem.
      • RJ_Bob_Evans's avatar
        RJ_Bob_Evans
        Copper Contributor
        Dec 05, 2023

        Pardon me for trying to help without wading through 2 pages of your history.  Good luck.

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