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Teams Voice Transferring to a group
I feel like I'm missing something simple, but we have a landing auto attendant that breaks down to different call q's (sales, service, internet, etc.). Let's say the customer chooses "sales" and a re...
- Hi,
You can transfer to a Call Queue, but you have to enter the name, address or phone number of the resource account attached to the Call Queue. I usually recommend to name the resource account and CQ to the same name of that reason.
Hi,
You can transfer to a Call Queue, but you have to enter the name, address or phone number of the resource account attached to the Call Queue. I usually recommend to name the resource account and CQ to the same name of that reason.
You can transfer to a Call Queue, but you have to enter the name, address or phone number of the resource account attached to the Call Queue. I usually recommend to name the resource account and CQ to the same name of that reason.
Thanks Linus, that was it. Appreciate the quick response. Not intuitive at all, but it makes sense now that I understand it.