Forum Discussion
Mark Allford
Jun 30, 2020Copper Contributor
Teams video - Other users video not showing - macOS
I'm having a very odd issue with Teams on macOS (10.15.5). After a few video calls with colleagues which work fine, video stops working in the large window. If I minimise the window by clicking...
- Jul 01, 2020
Mark Allford - Hi Mark, if you are able to report a problem by clicking on the lower left hand side of the Teams client (looks like a question mark), we'll be notified of the issue. If you'd like to troubleshoot, you can go to answers.microsoft.com and they'll have a look at your logs to see what might be the problem. That behavior is certainly not normal.
JLAndrade
Mar 05, 2021Copper Contributor
It just worked itself out. My guess is that Microsoft added the fix on one of their updates. There have also been some macOS updates, so don't know where the root of the problem was.
Simon_Handley
Mar 05, 2021Copper Contributor
Yeah that's what is weird, a user had this problem happen yesterday, so it's still happening and they were 2015 macbook pro, big sur 11.0.1, just required an uninstall and reinstall. But no one in my support team had seen this problem before and we couldn't find a solution online for it. So I put one up above if anyone continues to experience it.