Jul 18 2019 07:38 AM
Jul 18 2019 07:38 AM
Hi, I'm on Mac Mojave 10.14.5. Since Teams released the new version with an updated logo, etc a while back, it's been regularly failing back to an older instance of the product. Here's how it goes:
- I get a grey banner telling me to install the latest update
- I install; it goes smoothly and the new instance opens
- About three days later, Teams crashes
- When I re-open it, it's the old instance again. I have to re-install the new one.
This is a pain in and of itself, but it's a much greater pain that I can't video chat on the old instance, so I have to re-install. Occasionally this crashing happens right before a meeting, which is a huge waste of my and my teammates' time.
Jul 18 2019 07:51 AM
Mar 11 2021 09:45 AM - edited Mar 11 2021 09:47 AM
Are there additional steps I can try? I followed the suggestions here and it did not help. I went even further and search and removed all references to Teams on the computer.
The version it keeps reverting to is 1.2.00.6957. I have installed both 1.3.00.33671 and 1.4.00.4971.
I ran `sudo find / -type d -name "*Teams*" -print 2>/dev/null` from Terminal and ended up removing the following directories:
rm -rf /Applications/Microsoft Teams.app rm -rf ~/Library/Application Support/Teams rm -rf ~/Library/Application Support/Microsoft/Teams rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Teams rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper\ \(Renderer\) rm -rf ~/Library/Logs/Microsoft Teams rm -rf ~/Library/Logs/Microsoft Teams\ Helper rm -rf ~/Library/Logs/Microsoft Teams\ Helper\ \(Renderer\)
The next morning it had reverted back to version 1.2.00.6957. This pattern continues every day.
Apr 12 2021 09:16 AM
Apr 12 2021 09:29 AM
@zmelnickpsi No. Sadly not. In the end I replaced my Mac and got my computer taken out of inTune (so it's unmanaged). The problem went away but I'm not sure why.
If you can stomach it, I'd recommend starting with a fresh OS install. I wondered whether it had something to do with the fact that I installed different versions of Office – some with and some without Teams bundled.