Forum Discussion
Teams switching back to old version on mac
Hi, I'm on Mac Mojave 10.14.5. Since Teams released the new version with an updated logo, etc a while back, it's been regularly failing back to an older instance of the product. Here's how it goes: ...
I would start by uninstalling Teams - clear all Teams cache folders located here:
Users/<username>/Library/Application Support/Microsoft/Teams
And then do a re-install
Adam
Users/<username>/Library/Application Support/Microsoft/Teams
And then do a re-install
Adam
Are there additional steps I can try? I followed the suggestions here and it did not help. I went even further and search and removed all references to Teams on the computer.
The version it keeps reverting to is 1.2.00.6957. I have installed both 1.3.00.33671 and 1.4.00.4971.
I ran `sudo find / -type d -name "*Teams*" -print 2>/dev/null` from Terminal and ended up removing the following directories:
rm -rf /Applications/Microsoft Teams.app
rm -rf ~/Library/Application Support/Teams
rm -rf ~/Library/Application Support/Microsoft/Teams
rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Teams
rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper
rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper\ \(Renderer\)
rm -rf ~/Library/Logs/Microsoft Teams
rm -rf ~/Library/Logs/Microsoft Teams\ Helper
rm -rf ~/Library/Logs/Microsoft Teams\ Helper\ \(Renderer\)
The next morning it had reverted back to version 1.2.00.6957. This pattern continues every day.