Teams - "Sorry, we couldn't connect you," via desktop app

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New Contributor

I am able to connect to meetings and take calls via the web-based version of Teams, but not using the desktop app. I have done multiple uninstalls/reinstalls, cleared cache, and restarted. I work for a large organization and several of us are facing the same issues. I have seen many Q&A's regarding this but nothing seems to help. Do note, we are utilizing virtual machines. Any suggestions?

2 Replies
Hi! Are you an admin?

@adam deltinger Not an admin, but I help my organization support Teams.