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TechEng
Copper Contributor
Jan 21, 2021

Teams - "Sorry, we couldn't connect you," via desktop app

I am able to connect to meetings and take calls via the web-based version of Teams, but not using the desktop app. I have done multiple uninstalls/reinstalls, cleared cache, and restarted. I work for a large organization and several of us are facing the same issues. I have seen many Q&A's regarding this but nothing seems to help. Do note, we are utilizing virtual machines. Any suggestions?

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I am able to connect to meetings and take calls via the web-based version of Teams, but not using the desktop app. I have done multiple uninstalls/reinstalls, cleared cache, and restarted. I work for a large organization and several of us are facing the same issues. I have seen many Q&A's regarding this but nothing seems to help. Do note, we are utilizing virtual machines. Any suggestions?

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I am able to connect to meetings and take calls via the web-based version of Teams, but not using the desktop app. I have done multiple uninstalls/reinstalls, cleared cache, and restarted. I work for a large organization and several of us are facing the same issues. I have seen many Q&A's regarding this but nothing seems to help. Do note, we are utilizing virtual machines. Any suggestions?

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Are you an admin?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"21","kudosSumWeight":0,"postTime":"2021-01-22T04:33:22.137-08:00","lastPublishTime":"2021-01-22T04:33:22.137-08:00","metrics":{"__typename":"MessageMetrics","views":1584},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:2083931/message:2086658","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwyMDk0MDQ1LDIwOTQwNDU","node":{"__ref":"ForumReplyMessage:message:2094045"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2094045":{"__typename":"ModerationData","id":"moderation_data:2094045","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2094045":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:937766"},"id":"message:2094045","revisionNum":1,"uid":2094045,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:2086658"},"conversation":{"__ref":"Conversation:conversation:2083931"},"subject":"Re: Teams - \"Sorry, we couldn't connect you,\" via desktop app","moderationData":{"__ref":"ModerationData:moderation_data:2094045"},"body":"

adam deltinger Not an admin, but I help my organization support Teams.

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