Forum Discussion

Dedric Terry's avatar
Dedric Terry
Copper Contributor
Jul 01, 2020
Solved

Teams phone demo

I work in the IS Department at a school and we (IS Dept) use Teams regularly and others are slowly getting around. Due to a mixed environment of Google Docs/Zoom users and M365 users, there is a lot ...
adoption
calling
  • fowler_23's avatar
    fowler_23
    Jul 10, 2020

    Dedric Terry 

    Hi,


    Some good links provided by the previous person but essentially, you will need an SBC. You would sit this in between your incoming SIP Trunk and your Mitel. Audiocodes\Ribbon would be the 2 main vendors.

    You would then setup a Direct Routing connection between the SBC and Teams. When calls come into the SBC from the ITSP, you can then send the call to either Teams or the Mitel allowing you to demo calls and then eventually do a staged migrated approach.

     

    A word of warning. If you've had no knowledge of SBC's then I would recommend engaging a 3rd party who's used to rolling out Direct Routing.  There's also a number of companies who offer hosted voice solutions for Teams PSTN to be demonstrated so you can test before purchasing an on-prem SBC.

     

    Hope that helps.

     

Dedric Terry's avatar
Dedric Terry
Copper Contributor
Jul 14, 2020

This is great information fowler_23. Thank you, I'll share with my team and hopefully we can move forward on this. 

kadenkelsey's avatar
kadenkelsey
Copper Contributor
Feb 25, 2021

Dedric TerryYou can definitely fully integrate Mitel with MS Teams where it will allow you to dial in between and also allow Teams to call out your phone lines. How did your demo go?

  • LanceinIT's avatar
    LanceinIT
    Copper Contributor
    Oct 14, 2021

    kadenkelsey DO you have resources that show how the Mitel/Teams integration works so I can dial out of my deskphone fromv Teams app. Or see phone presence of my Mitel Phones in Teams. I would like to see that in action.