Forum Discussion

Donovon Dildine's avatar
Donovon Dildine
Brass Contributor
Jan 15, 2020

Teams Hanging/Freezing

In the last couple days for some reason, across multiple networks and end-users, Teams seems to be hanging/freezing for a few seconds, doesn't accept mouse clicks or typing, then it releases after 3-...
microsoft teams
User Interface
Marielu's avatar
Marielu
Copper Contributor
Nov 24, 2020

Donovon Dildine 

Team freezes when sharing Revit, Indesign and Excel files.

It is a well known issue that Team sometimes freezes when sharing Revit, Indesign and Excel files. A web search gives you an insight.

Describes by one of my users "

The computer freezes and don’t take commands.  “ However, I can hear and see the people on Teams and they can hear me but I can not click on anything or move the mouse. then after maybe a minute the computer dies”

Anyone who has a work around or found a way to fix this?

Clean install and reinstall dont work, neither does clearing the cache. And it also occurs in the web app.

We can always use Zoom in combo with Slack, but it would be nice to have this issue resolved

 

  • XanBrennan's avatar
    XanBrennan
    Copper Contributor
    Nov 24, 2020

    Marielu For us, it is just chatting. Any typing hangs.

    • Marielu's avatar
      Marielu
      Copper Contributor
      Nov 30, 2020

      XanBrennan I have a case with MS support about this, but its a bit frustrating to get them to understand the problem. Their explanation is "” he was sharing a blank screen which made it look like his system got frozen” but they wont explain what they mean by that. 

      • Marielu's avatar
        Marielu
        Copper Contributor
        Dec 04, 2020

        Now they think we have to "light" computers for sharing Revit, rhino or Indesign in Teams. They are not. The users that have the problem have Lenova P50, P51. Maybe Team itself somehow require more rescorses when showing heavy graphic files?

Resources