Forum Discussion

Elizabeth_Garcia's avatar
Elizabeth_Garcia
Copper Contributor
Jun 23, 2020
Solved

Teams Email not receiving mail

When a user creates a Teams account they also create an email, but when anyone emails that account it doesn't go through or the email is not active. Either way when some emails that email account no ...
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  • Kelly_Edinger's avatar
    Kelly_Edinger
    Jun 23, 2020

    Hi Elizabeth_Garcia - try this: open up the SharePoint Site that is associated with your Team (click on the Files tab that's to the right of Posts and then click on Open in SharePoint). You should see Conversations in the left navigation. That link takes you to the inbox for the Team. Once there, you may want to grab the URL and pin it as a web site in Teams.

     

    Hope that helps!

Pavlo_Fomenko's avatar
Pavlo_Fomenko
Copper Contributor
Jul 10, 2023

tonypstephens 

 

That's not working. As it was correctly suggested by Kelly you still need to:
"open in SharePoint, click on Conversations in the left navigation and you should see an email and it should contain a link to follow that inbox in your own inbox. Everyone who wants to get copies of the mails should do the same. "

 

That flow you described is obvious and for sure I've done it during setup. Would be logical that it would work out of the box - but with MS it never does...

 

Thank you,
Pavlo

CharlesMYeomans's avatar
CharlesMYeomans
Copper Contributor
Jul 10, 2023
Well that is strange, it worked for me, but I cannot remember if I had to switch from Public to Private, as for me this was only for Internal mail.