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Teams Calls not ringing to Cellphone

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Frequent Contributor

Recently, the inbound calls to the Teams number quit ringing on iOS (13.4 and 13.4.1), for three of our iPhones.  Is this happening for anyone else? 

 

I don't recall when this started.  It may have started when the device upgraded to 13.4?  The call rings to to the PC.  One can park the call, then pick it up on the Teams Cell App.  One can make outgoing calls. 

 

Notifications \ are ON,

Notifications \ incoming calls \ set to ON,

Notifications \ Receive notifications \ set to ALWAYS. 

I removed the Teams app, rebooted the phone, installed the app.  The teams app is at version 2.0.6, calling version 2020.06.01.7.  

4 Replies
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And magically, after several hours of posting this, things started working again.  Hmmm. 

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@Paul Beiler Have you experienced this issue again? I am experiencing it now and are trying to find out how to fix it.

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Signing out of the Teams app and back in again solved the issue. Only thing I can think about that has changed is that I changed my password a few days ago. Perhaps something in the integration between Teams app and the call feature in ios that is failing?

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Logging out of teams on the device and logging back in again, resolved this on the multiple devices, multiple IDs. This was not happening on all IDs, just a few.