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PBeiler1's avatar
PBeiler1
Steel Contributor
Apr 08, 2020

Teams Calls not ringing to Cellphone

Recently, the inbound calls to the Teams number quit ringing on iOS (13.4 and 13.4.1), for three of our iPhones.  Is this happening for anyone else?    I don't recall when this started.  It may hav...
microsoft teams
  • ParLinderoth's avatar
    ParLinderoth
    Apr 27, 2020

    Signing out of the Teams app and back in again solved the issue. Only thing I can think about that has changed is that I changed my password a few days ago. Perhaps something in the integration between Teams app and the call feature in ios that is failing?

Tom_Herrera's avatar
Tom_Herrera
Copper Contributor
Curious if anyone is continuing to experience this. Logging out and back in has not changed the outcome. If I am running Teams on the Desktop and the iPhone it only rings the desktop. Would really like to be able to get it to default to the cell. Other Microsoft Tech Comm posts recommend changes to the Settings on the phone that do not even exist.
bfrizie821's avatar
bfrizie821
Copper Contributor
Sep 15, 2021

Tom_Herrera 

 

I'm experiencing the same problem. It seems to be hit or miss on my iPhone. Sometimes it rings, sometimes it doesn't.

  • bfrizie821's avatar
    bfrizie821
    Copper Contributor
    Sep 15, 2021

    I think I may have figured out my problem. Maybe this will help someone else. In iPhone Teams Notifications settings, there were days set in my "Quiet Time" section that were selected. I turned off Quiet Days. Not sure when or how that happened though.

     

     

    • David_Breit's avatar
      David_Breit
      Copper Contributor
      Apr 29, 2024

       

      To all who may stumble on this thread too. 

       

      I've just fixed a problem with an iPhone but it was because of iOS "Focus Time" being automatically on.

       

      Once i turned this off, it started ringing. I assume "Focus Time" is apple language for "Do Not Disturb" 

       

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