Forum Discussion

Kempy's avatar
Kempy
Copper Contributor
Jun 02, 2020

Teams calls dropping

Hi all,

 

Having an issue where my calls are dropping. I have uninstalled, updated Office etc. I'm also now using a wired connection but I am still getting drops while on calls with people.

 

Any idea why this might be and what I could do about it?

 

Many thanks

Kempy

calling

1 Reply

  • manuphilip's avatar
    manuphilip
    MCT
    Jun 02, 2020

    Hello Kempy ,

    Sorry to hear that you have some issues in Teams interaction.

    Best way is to troubleshoot with the help of logs. I guess, you are using a windows computer.

     

    Logs can be extracted by the following way:

     

    Right-click the Microsoft Teams icon in your system tray, select Get Logs (%appdata%\Microsoft\Teams\logs.txt)

     

    Enable Debug logging to get more detail: Ctrl + Alt + Shift + 1

    Debug logs will be presented here: %userprofile%\Downloads

     

    Media Logs location

    %appdata%\Microsoft\Teams\media-stack\*.blog
    %appdata%\Microsoft\Teams\skylib\*.blog
    %appdata%\Microsoft\Teams\media-stack\*.etl

     


    Please mark as **"Accept the answer"** if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion
    Regards,
    Manu