Forum Discussion
Teams calls dropping
Hi all, Having an issue where my calls are dropping. I have uninstalled, updated Office etc. I'm also now using a wired connection but I am still getting drops while on calls with people. Any...
Hello Kempy ,
Sorry to hear that you have some issues in Teams interaction.
Best way is to troubleshoot with the help of logs. I guess, you are using a windows computer.
Logs can be extracted by the following way:
Right-click the Microsoft Teams icon in your system tray, select Get Logs (%appdata%\Microsoft\Teams\logs.txt)
Enable Debug logging to get more detail: Ctrl + Alt + Shift + 1
Debug logs will be presented here: %userprofile%\Downloads
Media Logs location
%appdata%\Microsoft\Teams\media-stack\*.blog
%appdata%\Microsoft\Teams\skylib\*.blog
%appdata%\Microsoft\Teams\media-stack\*.etl
Please mark as **"Accept the answer"** if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion
Regards,
Manu