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lauren087876's avatar
lauren087876
Copper Contributor
Jul 16, 2020

Teams call will drop when I receive a call from a non teams app

My teams call will drop when I receive a call from a non teams app. This just recently started happening. This is not happening to any of my coworkers who have the same set up. I have not updated or ...
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microsoft teams
CesarGarcia1978's avatar
CesarGarcia1978
Copper Contributor
Apr 02, 2021

I work for a Telecommunications company and one of our clients is reporting the same thing. If they are on a Teams call and a call comes in through our softclient (Broadsoft), the Teams call drops, whether they accept or reject the call. We also use Teams and the same softclient at my firm and we are not able to reproduce this issue. Was a solution ever found for this issue? lauren087876 

  • daysleeping's avatar
    daysleeping
    Copper Contributor
    Apr 05, 2021

    CesarGarcia1978 

     

    I have a user with the same issue today. Soft-phone (Voyant) received multiple calls during our staff meeting (Teams), and each time Teams disconnected her from the meeting.

     

    I have not yet been able to reproduce the issue using the same two applications...

    • johnnyTnc's avatar
      johnnyTnc
      Copper Contributor
      Apr 09, 2021

      daysleeping We're seeing the Teams call drop due to incoming Zoom softphone calls when using the same USB or BT speakerphone or headsets with volume controls configured in both apps. Could be due to the use of the BT HID api ?

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