SOLVED

Teams app won’t let me log in

Copper Contributor
When I try to log into the teams app with my Microsoft account it says “Due to org policy, you can’t use this email with teams on this device”. But it’s the email I set teams up with?! I need to be able to log in ASAP as I have a training course tomorrow and a few upcoming. Why won’t it let me log in? I’ve tried logging in and out and uninstalling the app.
3 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Hello, please look at this conversation and my replies and see if it helps https://techcommunity.microsoft.com/t5/microsoft-teams/quot-due-to-org-policy-you-can-t-use-gmail-wi...

In the "best response" you'll see that you can use Teams on the web if necessary to solve the immediate problem. And the answer at the bottom explains what can be causing this and what steps you can try to fix it.
Ok thank you for your help. If I log onto the teams webpage, will it work with using my Microsoft account? Thanks again.
Hi, try signing with your account/s using InPrivate / Incognito browser windows and you'll know for sure. You can always join as a guest when clicking the meeting link, if allowed by the inviting party.

But try the troubleshooting steps for the desktop app as it's a better overall experience.
1 best response

Accepted Solutions
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Hello, please look at this conversation and my replies and see if it helps https://techcommunity.microsoft.com/t5/microsoft-teams/quot-due-to-org-policy-you-can-t-use-gmail-wi...

In the "best response" you'll see that you can use Teams on the web if necessary to solve the immediate problem. And the answer at the bottom explains what can be causing this and what steps you can try to fix it.

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