Team Member not accessing Unit Microsoft Teams

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Occasional Visitor

Hey everyone,

We recently created a Unit Microsoft Team and added every person in the unit. However, one of our colleague is no longer able to access the Unit Microsoft Team after switching from using her home PC to the company Desktop PC.  When having unit meeting on Microsoft teams she only joins when added as a guest. She uses the same outlook email address on both home and office PCs.  When she opens her Microsoft Team on her Office PC the Unit Team does not appear despite been already added as an owner. Will appreciate any help or advice. 

1 Reply
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@Tapiwa_Tyetye 

Hi. Did she maybe have a Microsoft Personal Account with her mail adress and accepted an invite to the teams?

That would explain why it does not show up in her teams client with the corporate account logged in.

Let her open up a "private" browser window on her corporate desktop and login to Teams on the Web. If asked if "Personal or Work" - let her select Personal und let her enter her data.

If this works - let her delete her personal account (if nothing is attached) or rename it.

https://support.microsoft.com/en-us/office/which-account-do-you-want-to-use-2b5bbd7a-7df6-4283-beff-...