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Brass Contributor

Sep 18, 2020

Tab in TEAMS channel for call queue

Hi, In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot: It looks like a special tab added to a TEAMS chanel where we can see number of wa...

VasilMichev
Sep 18, 2020
Wait till next week and you're likely to see it on some Ignite session 🙂

Copper Contributor

Mar 31, 2021

Antoine HESKIA

As Follow Up: The feature is now available.

The Tab appears when you connect a Team-Channel to a Call Queue in Teams Admin Center -> Queue Config.

Antoine HESKIA
Brass Contributor
Mar 31, 2021
Sven_Puth
Yes I have seen the message in the admin center and enabled it on our commercial team call queue.
I notice some strange behavior :
- The team members can only see their received calls. They don't see answered calls by others neither missed calls
- I can see missed calls

I do not know how to change this.

Any info ?
- pgilbertson
  Copper Contributor
  Apr 02, 2021
  Antoine HESKIA
  
  How long did it take for your call queue to show up in your team channel? I added a call queue to a team channel and it has yet to populate after a couple hours.
  - Antoine HESKIA
    Brass Contributor
    Apr 02, 2021
    pgilbertson
    It tooks less than a minute...
    
    As I mentionned in my previous post this feature is finally not that helpfull. It does not really look like in the annoncement (https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2020/ba-p/1665600)
    
    Here is how it is on my client. As you can see (sorry for the French interface). Only calls that I have answered are listed and I am the only one how can see missed calls. The others agents do not see missed calls and see only their answered calls. I do not know how to change this...

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