Strange ringtone is played through Bluetooth headphones when receiving call in MS Teams

Copper Contributor

Windows 11 22621.1413 (happened on previous builds as well)
Asus Zephyrus M16 GU603ZW
Microsoft Teams Version 1.6.00.4472 (64-bit) (happened on previous versions as well)
Headphones: Jabra Elite Active 7

Have a very weird and annoying problem: if I connect a headset to the notebook via Bluetooth, I am getting a strange ringtone when I receive a call in MS Teams. I have turned off "play sound for incoming calls and notifications" option, but it is still ringing. I thought it was a feature of Jabra headphones (tried on Jabra 75t), but when I connected wife's Samsung headphones (Samsung Buds 2), I got the different ringtone! 🙂 Neither of these ringtones are MS Teams ringtones (checked all available) and weirdly enough, none of them are visible on visualization in System->Sound->More sound settings -> Playback (it seems it plays on headphones itself). Jabra support said they do not have any pre-loaded ringtones on the headphones.
Additionally, when I'm on the meeting in MS Teams, this ringtone is not playing when I receive calls.
Having this issue for a year already, but to be honest, was not able to understand the cause of it. When I connect a non-Bluetooth headset (SteelSeries Arctic 7) I don't hear any additional ringtone.
Reinstalled Teams completely - did not help.
Any ideas how to disable it?

2 Replies

@Ivan_LY I have same issue, I am using JBL560BT headset. When I am receiving MS Teams call and I am connected via that headset I hear very strange and loud rightone that is not available in Teams settings. It's really annoying!!! I can't disable that.

@jfSeth 

Hey guys, I had this issue after I received a call through MS Teams. During the call I still had the ringtone playing. Even after I closed every app open it would still play.

The solution I found was to Sign Out of Teams and then sign back in.