Mar 27 2023 07:01 AM
Windows 11 22621.1413 (happened on previous builds as well)
Asus Zephyrus M16 GU603ZW
Microsoft Teams Version 1.6.00.4472 (64-bit) (happened on previous versions as well)
Headphones: Jabra Elite Active 7
Have a very weird and annoying problem: if I connect a headset to the notebook via Bluetooth, I am getting a strange ringtone when I receive a call in MS Teams. I have turned off "play sound for incoming calls and notifications" option, but it is still ringing. I thought it was a feature of Jabra headphones (tried on Jabra 75t), but when I connected wife's Samsung headphones (Samsung Buds 2), I got the different ringtone! 🙂 Neither of these ringtones are MS Teams ringtones (checked all available) and weirdly enough, none of them are visible on visualization in System->Sound->More sound settings -> Playback (it seems it plays on headphones itself). Jabra support said they do not have any pre-loaded ringtones on the headphones.
Additionally, when I'm on the meeting in MS Teams, this ringtone is not playing when I receive calls.
Having this issue for a year already, but to be honest, was not able to understand the cause of it. When I connect a non-Bluetooth headset (SteelSeries Arctic 7) I don't hear any additional ringtone.
Reinstalled Teams completely - did not help.
Any ideas how to disable it?
Jul 17 2023 03:54 AM
@Ivan_LY I have same issue, I am using JBL560BT headset. When I am receiving MS Teams call and I am connected via that headset I hear very strange and loud rightone that is not available in Teams settings. It's really annoying!!! I can't disable that.
Aug 10 2023 08:06 AM
Hey guys, I had this issue after I received a call through MS Teams. During the call I still had the ringtone playing. Even after I closed every app open it would still play.
The solution I found was to Sign Out of Teams and then sign back in.