SOLVED

Start Recording control does not consistently appear

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New Contributor

I use Teams every day and record every day.  In late June, 2020, the Record Meeting option would sometimes be missing.  Absolutely nothing would have changed on my side from when I recorded a dozen or two meetings in the week prior.  This has continued into July.  

I have to have a colleague start the recording.  Yesterday, I clicked on the ellipsis repeatedly and it eventually appeared.  Today, not so lucky.  

I expect this is a bug that Microsoft will address this week but putting out there for comment.

3 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Dean2345 Hello, are you experiencing the same inconsistent issue online as well?

 

As nothing has changed and the recording option sometimes appear when constantly hitting the ellipsis we can rule out policies at least.

 

There's a standard routine for solving "mysterious" Teams issues.

 

1. Sign out / sign in manually from top right corner.

 

If on desktop app you can also clear the Teams cache.

 

2. Type %appdata%\Microsoft\Teams via Start button and press enter. Delete all content in the Teams folder.

 

If on a Mac ~/Library/Application Support/Microsoft/Teams/

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@bec064 Good info.  Love the prompt reply.  Windows 10 Enterprise.   "are you experiencing the same inconsistent issue online as well?"  I'm not sure what you mean.  I launch the Teams client.  I do not use it from Office.com.  But clearing the cache sounds promising.  I notice the issue immediately before needed to start a recording so I will need to experiment by launching the meeting earlier.  

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@Dean2345 Hello! I was referring to Teams online https://teams.microsoft.com It's always good to know if the behavior differs from online/desktop.

 

Anyway, let me know how it goes!