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Dean2345's avatar
Dean2345
Copper Contributor
Jul 01, 2020
Solved

Start Recording control does not consistently appear

I use Teams every day and record every day.  In late June, 2020, the Record Meeting option would sometimes be missing.  Absolutely nothing would have changed on my side from when I recorded a dozen o...
microsoft teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Jul 02, 2020

    Dean2345 Hello, are you experiencing the same inconsistent issue online as well?

     

    As nothing has changed and the recording option sometimes appear when constantly hitting the ellipsis we can rule out policies at least.

     

    There's a standard routine for solving "mysterious" Teams issues.

     

    1. Sign out / sign in manually from top right corner.

     

    If on desktop app you can also clear the Teams cache.

     

    2. Type %appdata%\Microsoft\Teams via Start button and press enter. Delete all content in the Teams folder.

     

    If on a Mac ~/Library/Application Support/Microsoft/Teams/

Dean2345's avatar
Dean2345
Copper Contributor
Jul 02, 2020

ChristianBergstrom Good info.  Love the prompt reply.  Windows 10 Enterprise.   "are you experiencing the same inconsistent issue online as well?"  I'm not sure what you mean.  I launch the Teams client.  I do not use it from Office.com.  But clearing the cache sounds promising.  I notice the issue immediately before needed to start a recording so I will need to experiment by launching the meeting earlier.  

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jul 02, 2020

Dean2345 Hello! I was referring to Teams online https://teams.microsoft.com It's always good to know if the behavior differs from online/desktop.

 

Anyway, let me know how it goes!

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