Send Email to channel not working

Brass Contributor



we are trying to send email to channels in Microsoft Teams. Unfortunately, the email does not appear in the channel after it has been sent from Outlook.


Any help would be very much appreciated.

1 Reply

@Timo_Schuldt  - I hope that the email address is correct.

    • Troubleshoot email failures

      The following are several reasons why sending an email to a channel can fail:

      • The feature is not enabled by your IT admin. Contact your admin for more info. Your admin can configure this feature by using email integration under Teams org-wide settings.
      • The channel settings restrict who can send email, such as the channel moderation setting being turned on. Check with a team owner or a channel moderator to see if you have permission to send email to the channel.
      • The email contains more than 50 inline images.
      • The email has more than 20 file attachments.
      • The email has an attachment that's more than 10 MB.
      • The email includes the channel email address as part of a distribution list. Make sure that the channel email address is being used directly.
      • The SharePoint folder associated with the channel was deleted, renamed, or hasn't been synced. To revert a renamed folder or sync a folder:
      • You can check below link for more information - Troubleshoot email failures