Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
Tony999 I have AVX2, still I get only blur option. No option to change background on my macbook pro. Any idea?
Srishti333 I'm sorry i'm not too familiar with Macbooks but technically the blur function and background effects uses the same technologies (it is just a blurred image set as your background) I find it weird that you have one and not the other.
The CPU requirement of AVX2 is the most common problem but there are other requirements too for your graphic card and your camera but those are usually met.
Try going to Application Support -> Microsoft -> Teams -> Backgrounds -> Uploads
Can you find the Backrounds folder? can you find the Uploads folder? if yes try to put some picture there, restart teams and test. Note use the blur function at least one time before checking if the folder exist, you can just create a new meeting and activate the blur function and then close.
I cannot see Background folder. How can I re-download the new version? Please advise, thanks!
