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rdsimmons's avatar
rdsimmons
Copper Contributor
Sep 05, 2019

Scanning documents to Teams

I have two teams. I am scanning a document to both. In one team the attached document opens fine. In the other I get the following message: This item might not exist or is no longer available. What do I need to do? Thanks!

5 Replies

    • rdsimmons's avatar
      rdsimmons
      Copper Contributor

      adam deltinger Hello! I am using the scan to email function on a multifunction printer to send documents to the Team's email address.  I can see the document under the Conversations heading of both Team A and Team B. Clicking 'View original email (1 attachment)' or 'XXXX.pdf' in Team A opens the document. Doing the same in Team B gives me the message:  This item might not exist or is no longer available. I'm not sure if it matters but I'm an Owner in both Teams. Thanks!

      • Could it be some sort of AV/FW removing the attachment along the way to that mail?
        Do you have that library from team B synced to a computer?

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