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Petri-X's avatar
Petri-X
Bronze Contributor
Apr 06, 2020

Room System, version 4.4.25.0 does not start

Hi there,   A new version for Room System has been launched. On here Lenovo's device says:   Log Name: Skype Room System Source: SRS-App Date: 06/04/2020 10:23:29 Event ID: ...
meetings
microsoft teams
moisiri's avatar
moisiri
Copper Contributor
May 19, 2020

Petri-X ok. Thanks, we have the exactly same error: 

App failed to successfully launch within the timeout period.

 Did you modify the settings xml of did the problem miraculously cure itself. The symptom occurred somewhere between last friday and this morning. We never got any proxy popups just a blank screen after Teams app startup and after a while the system reverts back to logon screen when it reaches timeout.

Mika Seppänen's avatar
Mika Seppänen
Copper Contributor
May 19, 2020

moisiri 

Same here, no domain, only mod. on skypesettings.xml was custom background long time ago. 

 

And:

Check if SRS's Event log could clarify this or Skype logs on: 

c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Teams

And Teams Logs on:

c:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Teams

 

I couldn't see any errors in log file, I found one log file only from that folder, and last line was reboot after update... 14. may.