Remote call control not working on Dell Latitude

Copper Contributor


I have the following setup that does not work. Jabra Evolve 75. It does not work using the USB cable or the Jabra Link 370. This issue happens with Teams only. It works with Webex, and Zoom. Bear in mind that the same exact windows version is working fine on HP Elitebook 840 G3, and G5.

I even tried bluetooth which works on the HP, but not on the Dell.


Anybody faced such an issue? Can it be related to HW, or specific drivers?


Teams  ver.

Dell Latitude 5430

Processor           12th Gen Intel(R) Core(TM) i5-1245U   1.60 GHz

Installed RAM    16.0 GB (15.7 GB usable)

System type      64-bit operating system, x64-based processor

Pen and touch   No pen or touch input is available for this display


Edition Windows 10 Enterprise

Version 21H2

Installed on       ‎16/‎03/‎2023

OS build             19044.2728

Experience         Windows Feature Experience Pack 120.2212.4190.

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